5 Worst Home Security Companies and Why

When it comes to safeguarding our homes and loved ones, investing in a reliable home security company is of utmost importance. However, not all security providers are created equal, and some have unfortunately fallen short of meeting their customers’ expectations.


In this article, we will shed light on 5 worst home security companies that have faced criticism and negative feedback from consumers. It is essential to be aware of these companies’ shortcomings to make informed decisions when selecting a home security provider.

By learning from the experiences of others, we can better protect ourselves and our homes from potential security risks. Let’s delve into the details and explore the key issues with these home security companies.

Deep Sentinel

Worst Home Security Companies

Deep Sentinel takes the first position in our Worst Home Security Companies list, while presenting a compelling concept, faces crucial challenges that demand immediate attention to enhance its security systems. Positioned as a proactive security company that aims to thwart crimes before they occur, Deep Sentinel assigns a dedicated security guard to monitor your premises and respond to any suspicious activities promptly.

Regrettably, the company’s system has encountered accuracy issues, resulting in several dissatisfied customers who reported instances of the system failing to function as intended. One notable drawback is the subpar night vision capability of their cameras, which compromises its effectiveness in low-light conditions and might miss detecting potential intrusions.

Moreover, an area that warrants improvement is the company’s approach to contracts. The imposition of pricy yearlong contracts can be prohibitive for some customers, leading to dissatisfaction and a sense of inflexibility.

On a positive note, Deep Sentinel’s commitment to proactive security is commendable and aligns well with the evolving needs of homeowners seeking advanced safety solutions. Nevertheless, addressing the current system shortcomings and reconsidering their contract policies would be crucial steps to regain customer trust and solidify their position in the highly competitive home security market.

Cove Home Security

Cove Home Security, unfortunately, garnered the lowest ratings among all security companies reviewed. The company offers a range of DIY home security products, including alarms and cameras, complemented by monitoring services. However, customer experiences indicate persistent issues in resolving system problems, leading to widespread frustration among users.

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One aspect that raises concern is the mandatory monthly fee essential for the security system to function effectively. Additionally, upon receiving the product, customers are required to enter their credit card information to activate the system, which some find inconvenient and potentially off-putting.

Considering these significant drawbacks, it is advisable to explore alternative security providers. By doing so, you can discover superior quality products with more reliable and responsive customer support, all at a reasonable price point.

While Cove Home Security’s initial offering may appear enticing, the reported difficulties with their products and services highlight the importance of thorough research before committing to any home security company. Opting for a provider that prioritizes customer satisfaction and offers hassle-free solutions can result in a more satisfying and secure experience for homeowners seeking dependable protection for their homes and loved ones.

Swann Home Security

Swann Home Security has emerged as a popular choice among DIY enthusiasts seeking diverse security camera and alarm products. Boasting a long-standing presence in the market, Swann serves customers across various countries. However, it is worth noting that the company lacks BBB accreditation and has faced criticism from customers regarding defective products.

One prominent area that calls for improvement is the build quality of their offerings. Some users have expressed dissatisfaction with the overall durability and reliability of Swann’s security cameras. Additionally, the features on these cameras are quite basic, potentially leaving customers desiring more advanced functionalities.

A notable aspect of Swann’s approach is their hands-on approach to surveillance. When using Swann cameras, homeowners are solely responsible for monitoring their properties through the provided mobile app. This lack of surveillance services may not align with the preferences of many customers seeking comprehensive security solutions.

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On the other hand, the absence of professional monitoring services means no monthly fees are required, which can be appealing to cost-conscious individuals. Nonetheless, this trade-off between self-monitoring and professional surveillance is a critical consideration for those deciding on the best fit for their home security needs.

While Swann Home Security has amassed popularity due to its DIY focus and diverse product range, potential buyers should be aware of the reported build quality issues and the lack of monitoring services. Exploring alternative options that offer more robust features and support may be prudent for those seeking enhanced peace of mind and seamless protection for their homes.

Night Owl Home Security

Considering its F rating on the Better Business Bureau, opting for Night Owl Home Security may not be the most prudent decision. Although the company offers both wired and limited wireless camera systems, customers should be aware that the products are relatively basic and lack smart home integration.

A key area of concern is the reported issues with customer support. Homeowners have faced challenges in resolving technical difficulties, resulting in prolonged periods of system downtime. Moreover, some customers have expressed frustration over encountering false information in product descriptions. For instance, the Night Owl 4 camera system claims to possess audio capture capabilities, but this feature is non-existent, leaving consumers disappointed.

While Night Owl Home Security might appeal to those seeking simplicity and affordability, its low BBB rating and absence of smart home features could be significant drawbacks for individuals desiring a more comprehensive and advanced security solution.

Investing in a home security provider with a better track record in customer support and accurate product information can provide homeowners with a more reliable and satisfactory experience. As security is paramount, thorough research and consideration of alternative options are vital to ensuring your home and loved ones receive the protection they deserve.

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Northstar Home Security Systems

Northstar Home Security Systems has garnered an alarming 1.2 rating on TrustPilot, largely due to its notorious approach to service contracts. Customers have expressed dissatisfaction with the company’s subpar products and the burdensome burden of a lengthy 5-year contract, accompanied by exorbitant fees for cancelation.

The issue of service cancelation becomes particularly troubling, as Northstar Home is entangled in several lawsuits pertaining to deceptive sales tactics targeted at homeowners. This history of legal challenges raises serious concerns about the company’s integrity and commitment to ethical business practices.

Considering the available alternatives, it would be wise to explore other reputable brands such as Vivint or FrontPoint. These companies offer better equipment and more flexible contract terms, providing customers with superior options for home security needs.

In light of Northstar Home Security Systems’ checkered past and customer dissatisfaction, it is evident that choosing a different provider would be a prudent decision. Opting for a more reputable and transparent company will ensure a safer and more reliable security solution for your home and loved ones.


In conclusion, selecting the right home security company is a critical decision that directly impacts the safety and well-being of our homes and families. As demonstrated in our evaluation of some of the worst home security companies, it is evident that not all providers live up to their promises or meet customer expectations.

Making an informed decision based on reliable information and customer feedback is paramount in finding a home security company that aligns with our needs and provides the peace of mind we seek. By prioritizing transparency, quality products, and excellent customer support, we can ensure that our homes are equipped with a robust and dependable security system to safeguard what matters most. Remember, security is an investment worth making, and choosing the right home security company can make all the difference in protecting our cherished homes and loved ones.


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